Request Account & Data Deletion
You can request the deletion of your Nexa Orders account and the personal data associated with it at any time. This page explains what happens when you make a request, what data is removed, and what we may be required to keep.
What happens when you request deletion
Once we verify your request, we permanently close your account and remove your sign-in credentials from Amazon Web Services (AWS) Cognito along with the personal data tied to your account. This action cannot be undone.
What is deleted
- Your name and email address
- Your authentication credentials
- Business-related data you entered that is tied to your account
What may be retained
We may retain a limited amount of information where we are legally required to do so — for example to meet accounting, tax, or fraud-prevention obligations. Any retained data is kept only for as long as required by applicable law and is then deleted.
How long it takes
We process verified deletion requests within 30 days of receiving them.
Submit a deletion request
Enter the email address associated with your account and we will process your deletion request. Selecting Request deletion opens a pre-filled email to our support team.
Prefer to email us yourself? Send your request to support@nexaorders.com. You can also copy the address: support@nexaorders.com.